Background
AA Insurance Brokers is one of Thailand’s most respected insurance brokerages, known for its excellent reputation, trusted service, and extensive network of highly capable agents. With deep expertise across health, life, and corporate insurance, AA consistently delivers high conversion rates once leads reach their team. The company has long been recognised as a leader in its field, with the infrastructure, experience, and people to scale rapidly.
Challenge
Despite its strong market standing, AA faced one critical obstacle: a reliable and constant flow of leads at volume. While its agents excelled at closing business, previous digital marketing efforts and lead generation endeavours had failed to deliver sustainable results.
Outreach remained fragmented, offices lacked a unified system, and the company needed a solution that could match its reputation with the lead pipeline necessary for both Thai market dominance and international expansion.
Solution
Phase 1 – AI Standard Launch: Thaiger AI WhatsApp chatbot and appointment/communications funnel deployed across all Thai branches (with connections to each agent's calendars), generating first appointments within 7 days.
Phase 2 – Media Expansion: Sponsorship and content campaigns through Thaiger Media boosted visibility, funnelling traffic into the AI system.
Phase 3 – Global Rollout: After proven success in Thailand, AA scaled the same AI + Media model internationally.
Implementation Process
AI chatbot integrated across offices - functional within SMS, WhatsApp and Meta DMs
Appointment funnels were configured for each branch with an automated calendar integration connected to our ThaigerGo CRM system
Sponsorship and homepage banners deployed across Thaiger News (3m monthly users) and ASEANNOW Forum (1m monthly users)
Performance tracked weekly for fast optimisation
Expansion plan replicated in global markets
Results & ROI
First appointments booked within 7 days and ROI achieved across all Thai offices in 6 weeks
Hundreds of leads generated who might not buy today, but through the Long Term Nurture sequence, could come back any time in the next few years
Significant uplift in traffic and engagement through media sponsorships
Enabled faster global expansion using a proven, scalable playbook
Future Impact & Scalability
AA is now positioned to scale globally with a consistent lead generation infrastructure powered by Thaiger AI. The combination of AI automation and multi-channel media visibility forms a growth flywheel that can be adapted to new markets with minimal risk.